Evluma Coronavirus Customer Update
As the situation with the Coronavirus (COVID-19) evolves, I believe it is important to continue to update you on the impact to Evluma operations and our ability to serve our customers. We and our business partners are committed to the health and safety of our employees and have taken steps in line with the state, federal and CDC directives.
Our employees are working remotely. We are here for you.
All Evluma staff are remote-enabled and primarily working from home to fulfill all essential functions. Our Sales team has transitioned to a virtual meeting format and are available for webinars and conference calls. Customer Support is processing orders and managing all customers issues that arise, including RMA processing.
Our production lead times are slowly improving.
Our global supply chain is currently stable and being monitored constantly. Our production facilities are back online in a limited capacity and order delivery is in progress to work through the current backlog. We expect that full capacity will be available in the coming weeks as local restrictions are increasingly eased. Once our backlog is processed, we expect that we will be returning to normal lead times going forward.
We truly appreciate your patience and loyalty during these unpredictable times.
Please feel free to contact me directly should you have any questions or concerns.
Don Vendetti, CEO