Evluma Coronavirus Customer Update
As the situation with the Coronavirus (COVID-19) evolves, I believe it is important to continue to update you on the impact to Evluma operations and our ability to serve our customers. We and our business partners are committed to the health and safety of our employees and have taken steps in line with the state, federal and CDC directives.
Our employees are working remotely. We are here for you.
All Evluma staff are remote-enabled and primarily working from home to fulfill all essential functions. Our Sales team has transitioned to a virtual meeting format and are available for webinars and conference calls. Customer Support is processing orders and managing all customer issues that arise, including RMA processing.
Our production lead times are experiencing unpredictable supply chain volatility.
Our global suppliers are currently stable, but shipping logistics are introducing sporadic delays to factory deliveries of key components. We are monitoring the situation daily and expediting whenever possible, but there may be some delays in shipments. Our Customer Support team will notify you as soon as possible if a confirmed order is affected. Additionally, our quoted lead times may be extending at times to provide a buffer for the delays.
Our manufacturing costs are increasing.
As part of the supply chain volatility, some components and all shipping costs are experiencing price increases. We have been absorbing these costs but may need to introduce some price increase in our products.
We truly appreciate your patience and loyalty during these unpredictable times.
Please feel free to contact me directly should you have any questions or concerns.
Don Vendetti, CEO